MSX International Inc.

Description

MSX International Inc. provides services and technology solutions for various industries to improve retail network performance, talent acquisition, and management strategies. The company offers aligned customer framework, customer satisfaction, dealer, lead management, service and sales excellence, training, technical, warranty, managed service, recruitment process outsourcing, technical staffing, and toll systems consulting solutions. It also offers consulting services in the areas of business process outsourcing, customer lifecycle management, human capital solutions, retail network solutions, and training management. In addition, the company offers a range of Web-based technology tools that supports business process and human capital solutions, such as Book IT, a service lead management solution that automates various customer contact activities; Call IT, a contact management tool designed to support CLM solutions; Connect IT, a technical data management tool; Follow IT, a customer satisfaction management tool that tracks dealership performance; STARS Methodology for Continuous Improvement, a combination of tools to manage continuous improvement of contract labor programs; Train IT, a training management system; Sell IT, a test-drive booking tool that converts leads, tracks sales performance, and optimizes market activities throughout the retail network; Track IT, a field program management tool; Vendor Management System technology for managing the procurement, administration, and supply of contract labor; and Wire IT, a technology tool that uses warranty claim assessment data to pinpoint weaknesses in warranty processes. It serves automotive, consumer packaged goods, healthcare, and transportation industries, as well as financial institutions and general industrial markets. The company was incorporated in 1996 and is based in Detroit, Michigan. It has operations in North America, South America, Europe, and the Asia Pacific.

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